In most cases, if our service is not complete, we will automatically refund the payment for the service not performed. For example, if you reserved a roundtrip transfer and there was a problem with the return transportation, we will refund 50% of the cost of the original reservation, for the portion of the service that was partially performed. However, this does not mean that we guarantee to refund a customer who does not comply with our refund policy.
You are able to cancel your reservation up to 12 hours before your scheduled arrival time or pick-up time at the hotel, and your money will be refunded if your flight is canceled. If you cancel less than eight hours before your scheduled arrival or pick-up time at the hotel, we will refund 70%.
We reserve the right to withhold a refund if we expect the customer at the airport or in the hotel and the customer simply does not appear without notifying us.
If you make a booking at the last minute before your flight lands, Other policies also apply—for example, you can cancel your reservation 1 hour before your flight lands; otherwise, we can charge 70% of the cost of your reservation.