FAQS

How do you track your client’s satisfaction?

We want to hear how we are doing. It is the single most important thing for us that you are completely satisfied with our service. You will receive a short email survey or call after your trip has ended, and we will follow up on each customer’s experience.


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How do you process credit card payments?

Payments are processed using SSL encryption and your information will be stored in a secure system where your credit card information cannot be seen. Our agents can only see that you have a card on file and the last four digits. No charges can be made to your card unless you confirm the security code, which we do not store.


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What is the arrival process at Punta Cana International Airport?

1) Once you land, and if you are not holding a Dominican Republic passport, you will need to purchase a tourist card. This tourist card is sold at the airport, and it costs $10 U.S. Dollars, as of June 2015.
2) Then you will go through immigration, where you need to have a white immigration form, your passport as well as the tourist card you just purchased.
3) You will then walk on to baggage claim, get your luggage and for through Customs. There you have to complete a blue/white form with your general customs declaration.
4) Once you clear Customs, you will go straight out to the curb where our driver will be holding a sign with your name on it.


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What if my flight is arrives early, is delayed or cancelled?

We monitor all inbound and outbound flights in Punta Cana International Airport. We will adjust our dispatch time accordingly in order to be there once you arrive. If your flight is cancelled (by the airline) we will do our best to reschedule your transfer for your new date and time, although we cannot guarantee availability.


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What if it takes too long in immigration, customs or if my bag is late?

At Punta Cana Airport Transfers, we understand that sometimes things don’t go as planned. If it takes too long in immigration, customs, or if my bag is late the driver will not leave until at least two hours after your arrival. If you’re experiencing any difficulties that will prevent you from leaving within that time frame, have a member of your party let the driver know so they can plan accordingly.


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Do you have child seats?

Yes, we have child seats available. One is included with your transfers at no additional charge, and each additional seat costs $10.00. Please make sure to include the age and weight of your child in notes in checkout process.


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Do I need to call and confirm my airport transfer?

Once you book and you receive our electronic confirmation, the pickups and drop-offs are automatically scheduled in our dispatch system, so there is no need for you to call and reconfirm.


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How will I find the driver at the airport?

The driver will meet you at the international arrivals area in Punta Cana International Airport, holding a sign with your name on it. You may walk to the parking lot with the driver or wait for him / her at the curb to pick up you and your luggage.


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